Lily Nguyen
Legal Assistant
I’m always guided by empathy. It’s important to remember that for a client it’s probably the first time they’re experiencing the legal process, which can seem intimidating at first. I start by empathising with their concerns, and reassure them that we’re here to guide and support them through the process.
After working as a Registered Nurse for almost six years, mostly in ICU, I felt ready to challenge myself professionally but knew that I still wanted to help people. I realised that my knowledge and experience with healthcare is well suited to the legal industry, especially medical negligence.
Understanding medical terminology and patients’ journeys through the healthcare system has positioned me well to work in personal injury law. My background allows me to assist and empathise with clients navigating the legal system during what could be the most difficult period of their life.
Career highlight:
A recent highlight was when I was a founding member of the Red ICU, which was established in March 2020 to receive Covid-19 patients. We knew very little about the disease and there was no vaccine at the time, so it was a bit terrifying, but I was incredibly fortunate to have a close-knit and supportive team to work with.
We were all truly going through it together and I was proud to have been on the front line. I’m now grateful for the chance to apply my experience and make the transition into personal injury law so that I can continue to make a difference to people who have been injured.
In my own time:
You’ll usually find me either at a live music gig or going for a run or a hike. I also love trying new hobbies and activities, at the moment I’ve taken up pilates and crochet.
Qualifications and accreditations:
- Bachelor of Nursing
