13 15 15Call
No win, no fee.
Australia's Largest Specialist Personal Injury Firm
WINNER Personal Injury Law Firm of the Year

Australia's Largest Specialist Personal Injury Firm^

WINNER Personal Injury Law Firm of the Year

Restaurant & hotel injury lawyers.

More personal, more compensation.

If you’ve been injured in restaurant, hotel or cafe, speak to a public liability lawyer from Australia’s largest specialist personal injury firm.

We ask more questions and get to know you personally. It’s how we spot the things others don’t, so you get more compensation.

Call for FREE advice
We’re rated 4.9 from 1039 reviews.
Man Injured In Hotel Related Injury Seeking Compensation

no win no fee gavel icon

No win no fee guarantee.

free claim advice icon

Find out where you stand.

over 99% success trophy icon

Over 99% success rate.

maximum compensation icon

Maximum compensation.

Call 13 15 15 or chat to us now for free advice

Chat now

Find out how much you can claim.

Get started
Couple Sitting outside café

A more personal approach to your restaurant, hotel or café injury claim.

If you’ve been injured in a restaurant or cafe and your injury could have been avoided if the staff had taken action to prevent it, you may be entitled to compensation.

We’ve helped many people get compensation for restaurant and cafe injuries, but we understand your situation is unique, and you’re different from every one of them. Getting you more compensation starts with building a personal relationship with you, to truly understand your situation.

There’s no cost to speak to a public liability lawyer, tell your side of the story, and find out how much you can claim.

maximum compensation icon

We’ll get you more compensation.

Restaurant and cafe accident injuries often mean time off work, unplanned expenses and financial stress. But we’re here to help. We get to know you and your family to learn about your life before you were injured. We look beyond your injuries, to understand your work, family, social and financial situation. Then we look at what’s changed. Many of our clients’ injuries have led to other life complications and health issues. By getting to know you personally we identify these issues and claim all your entitlements. That’s why you’ll get more compensation with Law Partners on your side.

Cafe restaurant icon

What accidents can I claim for?

Common accidents in hospitality venues include:

  • Slips and falls caused by spillages and wet floors
  • Burns from hot water and spilled hot food or drinks
  • Food poisoning
  • Trips and falls due to obstructions and hazards
  • Injuries from shattered or broken glass
  • Injuries from assaults in bars

No matter how you’ve been injured, you can call Law Partners and get free legal advice whether you can claim compensation.


Getting started.

Telephone icon

Tell us about your claim.

Speak to one of our friendly solicitors today and find out if you can claim.

Help Understanding TPD Entitlements icon

We’ll get to know you.

Our solicitor will ask more questions and get to know you personally to work out everything you’re entitled to.

Two hands shaking - we'll offer to start your claim icon

We’ll offer to start your claim.

We’ll explain how we can claim all your compensation and give you our ‘no win no fee’ guarantee. You decide if you want to proceed – there’s no obligation.

Free claim advice - graphic

Get FREE claim advice today.

A specialist lawyer will review your circumstances and tell you how much you can claim.

How much can I claim for a restaurant/ hotel injury?

Compensation payouts range from tens of thousands to hundreds of thousands of dollars. Depending on the severity of your injuries, the total compensation amount can include:

  • Lost income – the amount of income you’ve lost through time off work.
  • Medical expenses – resulting from your injuries.
  • Travel expenses – to and from medical appointments and treatment.
  • Domestic assistance – the cost of getting help with home duties.
  • Pain and suffering – an amount to compensate you for your pain and suffering, based on the extent of your injuries.
  • Permanent impairment – an amount to cover your loss of functionality or limitation of movement of a part of your body.
  • Future losses – for example, your future earnings that you will miss out on as a result of your injuries.
  • If you can’t work, you might also be entitled to a lump sum TPD payment through your super fund.

How we can help you.

Your Law Partners public liability lawyer will contact the relevant public liability insurer on your behalf, and then:

Cafe restaurant icon

Gather evidence of your accident, which may include photos of the hazard that caused your fall, CCTV footage, statements from witnesses and accident reports from the restaurant, hotel or cafe.

Magnifying glass over medical forms. Failure to warn/inform icon

Have your injuries assessed by a doctor. We need medical evidence such as scans and x-rays to prove what injuries you suffered from the accident.

Unsure if eligible icon

Once we’ve submitted your compensation claim, if the public liability insurer accepts liability, then it’s likely it will offer you a settlement payment. Most of our landlord negligence claims are settled without the need for court action.

institution icon

If the insurer rejects liability or we’re unable to settle out of court, we may need to take court action to get your compensation.


You’re in safe hands with Law Partners.

Your public liability lawyer is backed by a team of specialists including paralegals, medico-legal experts, forensic accountants and barristers. Your team will work hard for you, check in with you regularly and always keep you up to date with your case. You’re in safe hands with Australia’s largest specialist personal injury firm.

Gillian Potts is a special counsel at Law Partners. She specialises in medical negligence, motor accident injury, public liability and workers compensation.

Gillian Potts

Special Counsel

Being a calm-natured and patient person, I find that the best way to help my clients with their claims is to first focus on listening to them and understanding their needs, and then set about fulfilling those needs and exceeding their expectations.

Get to know Gillian

Shane Butcher is a Principal at Law Partners. He specialises in medical negligence, public liability and TPD.

Shane Butcher

Principal

With over 15 years’ experience in personal injury law on my side, I’ve had the privilege of helping thousands of injured people and their families claim all the compensation they’re entitled to.

Get to know Shane

Elyse Bonnici is a Managing Solicitor at Law Partners. Her practice areas are Personal Injury, Medical Negligence, Motor Accident Injury, Public Liability, TPD, and Workers Compensation.

Elyse Bonnici

Managing Solicitor

I always endeavour to provide my clients with a service that’s free of legal jargon and personalised to ultimately ensure they’re informed, included and respected throughout the claims process.

Get to know Elyse

Michele Cheong is a Managing Solicitor at Law Partners. Her speciality practice area is public liability.

Michele Cheong

Managing Solicitor

Most of our clients have suffered a sudden injury, so what they don’t need from their legal representative is more nasty surprises. This is why I’m always upfront and honest with all my clients, so they know exactly what to expect during the compensation process.

Get to know Michele

Melissa Rae is a Senior Paralegal at Law Partners. Her pracitce area is public liability law.

Melissa Rae

Senior Paralegal

It’s obviously paramount that we do all we can to achieve the best possible outcome, but it’s also very important that we constantly remind our clients that we’re here as a support network to help them through what can only be described as an extremely difficult period.

Get to know Melissa


Watch our clients’ inspirational stories.

Joseph's story

I thought I'd never get my life back
Restaurant owner Joseph had his life turned upside down after a horrible slip in a public toilet.

Justice for Miata’s death

We're just praying that justice can be done

A house fire tore through the Kollie family’s rental property and resulted in the tragic death of Miata. The family’s strength to achieve justice for their daughter’s death throughout their public liability claim is nothing short of inspiring.

We all had one thing in common

I had no income so I was pretty stuck

Financial hardship as a result of serious injury is not only devastating to the individual but also their family. These people have managed to come out the other side and we’re honoured to have helped them on their journey.


Frequently asked questions.

Injuries from accidents at fast-food chains like McDonalds, Hungry Jacks and KFC are quite common, as they tend to be very busy and hazards like spillages can be missed, causing customers to slip and fall. If you’ve been injured at a fast-food chain in a slip and fall or any other accident, and you’ve needed time off work or treatment, you may be entitled to compensation.

Your Law Partners public liability lawyer will gather all the evidence we need to support your claim.

This could include:

  • Photos of the hazard that caused your accident
  • CCTV footage
  • Statements from witnesses
  • Accident reports from the hospitality venue
  • A doctor’s assessment of your injuries
  • Other medical evidence such as scans and x-rays to prove what injuries you suffered

When you make a public liability claim, you’re claiming the defendant is liable for your injuries. If the defendant admits liability, then their public liability insurer is likely to offer you a sum of money as compensation – this is known as a settlement. If you can’t come to an agreement on the settlement amount, or if the defendant denies liability, then you have the option of taking them to court and letting a judge decide on the outcome – this is known as litigation.

Most of our claims are settled out of court. Your Law Partners public liability lawyer will keep you informed about your claim regularly and advise you on your options.


Why should I choose Law Partners?

Caring for our clients drives everything we do – that’s why thousands of Australians every year choose Law Partners.

Talk to a specialist icon

We’ll match you with a lawyer who specialises in public liability compensation claims like yours.

Help Understanding TPD Entitlements icon

We’ll build a personal relationship with you and your family to make sure we understand the true impact of your injuries.

Team icon

Your legal team will check in with you regularly and always keep you up to date with your case.

Trophy icon

We win over 99% of our cases and pride ourselves in winning more compensation.


We’re rated 4.9 from 1039 reviews on Google.

Marcus Frangos was a great lawyer. Supported me and kept me informed throughout the whole duration of my claim. Couldn’t of asked for a better result in the end.
Highly recommend

Matthew Beard gave Law Partners a
review on Google

I would like to thank Law Partners for all their help and support through out my claim. Every member of Law Partners from start to finish were so helpful, and went above and beyond keeping me updated and well informed of any changes.

Very professional team that kept my best interest and what would be best for me at all times in mind. Cannot thank them enough; would highly recommend them in an instant.

Made me feel like part of their family. Thanks for everything again guys.

Adam Gollnitz gave Law Partners a
review on Google

Law Partners Sydney is the most professional law firm I have ever dealt with. They are extremely diligent and have their clients best interest in all that they do. I could not recommend them enough.

NK gave Law Partners a
review on Google

Gillian and her team were fantastic to deal with from day 1. They stay in constant contact with me and kept me informed of the steps and progress.

Got the outcome I was hoping for. I highly recommend Law Partners.

Karen Larkins gave Law Partners a
review on Google

When I first called Law Partners I spoke to Michele Cheong. She made me feel so comfortable and so at ease that not once I stressed about my case. I was kept up to date with everything. I’m so happy with the outcome.

Thank you so much Michele and the team. Law Partners are amazing lawyers.

Cristina Assuncao gave Law Partners a
review on Google

My lawyer Elyse Bonnici and her team were an absolute dream to deal with. Nothing was ever to much trouble, no matter how many questions I ask, it was never too many. She made me feel like I was THE most important case she was dealing with.

She dealt with me in a professional, friendly and caring manner. I would highly recommend Law Partners, especially Elyse.

Razaan Moosa gave Law Partners a
review on Google

I would like to thank you for the outstanding professionalism at Law Partners. From the receptionists to secretaries and of course the lawyers were all very helpful and overall I am very pleased with the outcome of my case so I highly recommend Law Partners.

Joseph B gave Law Partners a
review on Google

My family and I would like to thank the Law Partners team for their valuable support during a difficult time for us. They were always willing to help and kept us updated throughout the whole claims process. We couldn’t have achieved such a great outcome without Law Partners on our side.

Melissa A gave Law Partners a
review on Google

Very satisfied with the outcome of my claim. Gillian, Melissa and all staff I dealt with during my case were professional and caring and did an amazing job dealing with an insurance company to get my compensation payout. So glad I chose Law Partners.

Jacquilyne T gave Law Partners a
review on Google

Thank you and all your staff for the help you have provided in these trying times. I was feeling pretty negative about my future but after my first meeting with my lawyer I knew I had someone on my side who really wanted to help me. I wouldn’t hesitate recommending you to anyone who needs your services.

Cem O gave Law Partners a
review on Google

I would just like to take this opportunity to thank Law Partners for their services. The outcome was excellent and right from the first meeting to the last, Law Partners made the whole process feel seamless and effortless! I was pretty uncertain at first choosing a lawyer but so glad I chose Law Partners.

Shani D gave Law Partners a
review on Google

I just wanted to say thank you for everything Law Partners have done for my family and I over the last 18 or so months. Thank you so much for handling our case with the utmost professionalism and thank you for always being just a phone call or email away to answer our questions and give us a great result.

Lee G gave Law Partners a
review on Google

Do I have a case?

Our senior lawyers will assess your case for free.


Find out more about public liability compensation.


Choose Empathy

As a personal injury law firm, we see first-hand every day the psychological damage that a lack of empathy can cause. So we’re committed to promoting more empathy in the world, and sharing stories of the positive impact it can have.

Meet some of the people whose stories inspire us
Father Chris Riley's Youth off the streets.