At Law Partners, Australia’s largest specialist personal injury law firm, our mission is simple: help more Australians get the compensation they deserve.

We’re building a commercial analytics capability to drive evidence-based decision making across Marketing, Client Care and Partnerships. This is a data science role for someone who can apply statistical rigour, build predictive models and design experiments to improve lead quality, conversion rates across the end-to-end client intake funnel and ROI.

You won’t be measured by the sophistication of your models. You’ll be measured by the quality of the business decisions you enable and the performance improvements you deliver.

Why This Role Exists

We’re investing in data-driven growth and we need someone who can:

Build predictive models that improve lead scoring, partner prioritisation and conversion forecasting
Design and run experiments to validate what’s actually driving results
Apply statistical methods to measure true incremental impact, not just correlations
Translate technical analysis into business recommendations that stakeholders act on

This is a high-impact role with direct exposure to leadership and the opportunity to shape how we use data science to optimise commercial performance.

What You’ll Do

Predictive Modelling & Analytics (40%)

Build and deploy practical models that create measurable business value:
Lead scoring and propensity to convert models
Partner lead quality scoring and prioritisation
Channel ROI prediction and marketing mix optimisation
Early warning indicators for performance degradation
Develop customer segmentation models to identify high-value cohorts
Apply forecasting techniques for pipeline planning and capacity management
Monitor model performance and iterate based on business outcomes

Experimentation & Causal Analysis (30%)

Design test-and-learn frameworks across marketing, partnerships and client care
Apply causal inference methods to measure incremental impact (propensity score matching, difference-in-differences, instrumental variables)
Distinguish causation from correlation in performance analysis
Build experimentation infrastructure and educate teams on experimental design
Provide leadership with evidence based on rigorous testing

Performance Insights & Recommendations (20%)

Diagnose drivers of performance across acquisition channels and lead-to-client funnel
Identify growth opportunities through analysis of channel mix, partner performance and conversion leakage
Build decision frameworks that prioritise where to invest resources
Translate complex statistical analysis into clear executive recommendations

Data Foundations & Collaboration (10%)

Work with available data sources (CRM, client care systems, web analytics, marketing platforms)
Improve data quality, tracking consistency and measurement definitions
Partner with Marketing, Client Care, Partnerships and Finance teams to embed analytics into workflows
Present technical findings in plain language that non-technical stakeholders understand

About You

Essential Experience

4+ years applying data science to commercial problems (marketing analytics, growth analytics, customer analytics, revenue optimisation)
Proven track record building predictive models that drove measurable business outcomes
Experience designing and analysing experiments (A/B tests, multivariate tests)
Strong ability to communicate technical concepts to non-technical audiences
Comfortable working with imperfect data and improving it over time

Technical Skills (Required)

Programming: Python or R for data analysis, modelling and statistical computing
Statistics: regression analysis, hypothesis testing, experimental design, causal inference
Machine Learning: classification, regression, ensemble methods (XGBoost, Random Forest, logistic regression)
SQL: advanced querying for data extraction, transformation and exploratory analysis
Data Visualisation: ability to create clear visualisations (matplotlib, seaborn, Tableau, Power BI)

Technical Skills (Desirable)

Experience with marketing platforms and APIs (Google Ads, Meta, Salesforce, CRM systems)
Cloud platforms (AWS, Azure, GCP) for scalable analytics
Bayesian methods, time-series analysis, survival analysis
MLOps or model deployment experience

What Makes You Stand Out

Experience in lead generation or conversion-focused businesses (legal, financial services, insurance, education)
Background applying data science in multi-channel marketing environments
Track record influencing leadership decisions through data-driven recommendations
Consulting or strategy analytics background with commercial storytelling skills

Core Capabilities

Commercial mindset: you connect technical work to business value and ROI
Pragmatic approach: you choose the right level of sophistication for the problem at hand
Clear communicator: you explain complex methods simply and focus on actionable insights
Structured thinker: you break down ambiguous problems into testable hypotheses
Results-oriented: you measure success by business impact, not technical elegance

Why Law Partners?

Purpose-driven work: your models help more Australians access compensation they deserve
High-impact role: direct influence on commercial strategy and performance optimisation
Technical challenge: apply advanced analytics to real business problems with measurable outcomes
Hybrid flexibility: Sydney CBD office above Town Hall Station with flexible working
Cross-functional exposure: work with Marketing, Client Care, Partnerships and Finance leadership
Autonomy: shape how we apply data science to commercial decision making

Ready to Make an Impact?

If you’re excited about applying data science to drive measurable business outcomes, designing rigorous experiments and translating technical analysis into commercial action, we’d love to hear from you.

Full Time HYBRID

📍 Sydney CBD (above Town Hall Station)

💼 Full-time | Hybrid work flexibility

At Law Partners, we’re driven by a powerful mission — to help more Australians get the compensation they deserve.

We’re also passionate about building one of Australia’s most innovative and people-focused law firms — and our digital marketing team plays a big part in that.

We’re now looking for a Digital Marketing Executive with strong social media experience, creative storytelling skills, and a flair for content to join our growing team.

If you love creating content that connects with people, growing social channels, and seeing your creative ideas come to life — this is your chance to make an impact.

🔹 About the Role

You’ll work closely with our Head of Digital to deliver creative campaigns, grow our online presence, and bring fresh energy to how we show up on social media.

This hands-on role is perfect for someone who thrives on storytelling, creativity, and community building — while also having an eye for detail and performance metrics.

🌟 What You’ll Do

Social Media & Content Creation

Create and post engaging content across LinkedIn, Meta, TikTok, and YouTube.
Help grow our social media channels — boosting followers, reach, and engagement.
Develop creative ideas and stories that humanise our brand and connect emotionally.
Brief designers and videographers to deliver on-brand creative assets.
Champion a video-first approach — assist with concepting, filming, and posting short-form content.
Manage community engagement and keep our tone of voice authentic and consistent.

Campaign & Project Support

Coordinate campaign assets and liaise with agencies and internal stakeholders.
Assist with updates to landing pages and digital content.
Support the production of materials for partnerships and award submissions.

Data & Insights

Track and report on social and digital campaign performance.
Analyse results to identify trends, insights, and opportunities for optimisation.

Innovation

Stay across emerging social trends, AI tools, and new digital formats.
Bring proactive ideas to improve our content and brand storytelling.

🙋 ♀️ About You

You’re creative, curious, and love seeing your ideas come to life online. You enjoy blending storytelling with strategy, and you’re comfortable managing multiple projects at once.

You’ll bring:

3–5 years’ experience in digital marketing or social media (agency or in-house).
Proven experience growing and managing social media profiles.
A knack for storytelling — through visuals, video, and words.
Experience using platforms like Meta Business Suite, Google Ads, or similar.
Strong organisational skills, creativity, and attention to detail.
A proactive mindset and enthusiasm for new digital trends and tech.

🎓 Bachelor’s degree in Marketing, Communications or Business (preferred).

💡 Why You’ll Love Working Here

At Law Partners, we’re proud of our award-winning culture — supportive, innovative, and genuinely people-first.

You’ll enjoy:

✅ A central Sydney CBD office (above Town Hall Station)

✅ Hybrid working flexibility after onboarding

✅ Regular firm-wide social events and community activities

✅ A creative, collaborative marketing team that values learning and growth

🚀 Ready to make a difference?

If you’re passionate about social media, storytelling, and digital growth — and you want your work to have real purpose — we’d love to hear from you.

👉 Apply now to join a high-performing, people-first firm where your creativity will be valued and your impact will be seen.

Full Time HYBRID

The Opportunity

We’re looking for an experienced and highly capable Project Coordinator to work closely with the COO and Head of Technology, supporting the delivery of priority initiatives across the firm.

This role is suited to someone who enjoys being at the centre of activity, can keep momentum across multiple workstreams and is comfortable stepping in to drive smaller initiatives through to completion.

You’ll act as a trusted extension of senior leadership – helping bring structure, follow-through and clarity to complex, fast-moving work.

What You’ll Do

Support the COO and Head of Technology across strategic and operational priorities
Coordinate and track delivery of key initiatives and “mini-projects” from start to finish
Bring structure to work in flight – plans, timelines, actions, risks and dependencies
Facilitate meetings, workshops and forums, ensuring actions are clear and followed up
Engage confidently with stakeholders across operations, technology, finance and legal
Monitor progress, surface issues early and propose practical solutions
Maintain high-quality project artefacts including status updates, schedules and risk logs
Help uplift ways of working through continuous improvement and pragmatic process changes

About You

Experience as a Project Coordinator, Senior EA, or similar role supporting senior leaders
Highly organised, detail-oriented and reliable under pressure
Strong communicator who can engage credibly with stakeholders at all levels
Comfortable juggling multiple priorities and adapting to change
Naturally proactive – you spot gaps, follow things through and get things done
Positive, can-do attitude with a collaborative and grounded approach
Exposure to technology or digital initiatives is highly regarded, but not essential

Why Join Us

Work closely with senior leadership in a role with real influence and visibility
Be part of a high-performing, supportive team at Australia’s largest specialist personal injury law firm
Contribute to initiatives that directly improve how the firm operates and serves clients
Collaborative, inclusive culture with a strong focus on growth, wellbeing and outcomes

Why Join Law Partners?

A genuinely supportive, people-first culture — we pride ourselves on empathy, collaboration and celebrating success.
Award-winning firm with strong leadership and rapid growth.
Beautiful modern offices in Sydney CBD, Parramatta, Newcastle, Melbourne CBD and Ringwood.
Opportunities to influence and innovate in a newly created highly strategic role.
A workplace that values balance, offers social events throughout the year, and supports flexible working where appropriate.

Apply now and help shape the next chapter of Law Partners’ evolution.

Full Time HYBRID

Client Experience (CX) Manager

Sydney CBD | Full-time | Newly Created Role

Shape how clients experience one of Australia’s leading personal injury law firms.

At Law Partners, our purpose is simple and powerful: to help people through some of the most challenging moments of their lives with empathy, clarity and care. As we continue to grow nationally, we are creating a Client Experience (CX) Manager role to ensure our clients’ lived experiences genuinely shape how we work, communicate and evolve.

This is a senior, influential role with end-to-end accountability for the client journey, from first enquiry through to matter closure and beyond

About the Role

The Client Experience Manager is the central owner of the client lens at Law Partners. You will design, measure and continuously improve how clients experience the firm across all practice areas, teams and systems.

Operating at a strategic and practical level, you will identify where clients feel uncertain, overwhelmed or distressed — and work collaboratively to reduce friction, improve communication and strengthen trust, with particular care for vulnerable clients.

You will have the authority to challenge, influence and escalate when systemic experience risks emerge, partnering closely with Practice Groups, Operations, Client Care, Marketing and Transformation teams.

What You’ll Be Responsible For

Client Insight & Feedback

Design and manage structured feedback across the full matter lifecycle (mid-matter, end-of-matter, complaints and ad-hoc)
Analyse qualitative and quantitative insights to uncover root causes of dissatisfaction, confusion and emotional distress
Translate insight into clear, prioritised and actionable improvements
Provide regular, meaningful CX reporting to Partners, Practice Group Leaders and Executive

End-to-End Client Journey Design

Own and continuously improve the client journey across all practice areas
Define and manage high-impact “Moments That Matter” where trust and wellbeing are most at risk
Strengthen expectations-setting, communication rhythms and explanations of delays or decisions
Ensure post-matter closure and follow-up supports long-term trust and referrals

Client Lens Across Projects & Transformation

Embed a client-first perspective across system, process and technology changes (CRM, intake, telephony, automation)
Act as the voice of the client in design, testing and go-live phases
Identify and escalate CX risks early and measure post-implementation outcomes
Review client-facing communications to ensure clarity, empathy and consistency

Vulnerable Client Oversight

Oversee and guide the Social Worker function to ensure vulnerable-client support aligns with CX priorities
Identify systemic barriers that exacerbate distress and recommend corrective action

Collaboration, Education & Capability

Partner with Practice Groups as a trusted CX advisor
Facilitate listening sessions with staff and clients
Design and deliver CX education focused on empathy, communication, complaints handling and expectations-setting
Provide targeted coaching where experience risks are identified

What Success Looks Like

Improved client clarity, predictability and confidence
Stronger mid-matter and end-of-matter feedback results
Reduced communication-related complaints and client chasing
Consistent adoption of improved expectations and communication standards
Early identification and mitigation of systemic CX risks
Better outcomes and reduced distress for vulnerable clients

About You

You are a seasoned client experience, service design or customer insight leader who thrives at the intersection of empathy, structure and influence. You’re comfortable working across complex organisations, using insight to drive change, and challenging the status quo when client trust is at risk.

Experience in the legal industry will be highly regarded.

Why Join Law Partners?

Award-winning, values-led personal injury law firm
Purpose-driven work with genuine impact on people’s lives
Supportive, collaborative leadership and culture
Modern Sydney CBD office with flexible working arrangements
Opportunity to shape a newly created, firm-wide role

If you’re passionate about designing experiences that genuinely reduce stress, build trust and put people first, we’d love to hear from you.

Full Time HYBRID

Experienced Plaintiff Personal Injury Lawyer (Comcare)

Join Australia’s Leading Personal Injury Law Firm – Law Partners

📍 Sydney CBD or Parramatta | 🕘 Full-time | 🤝 Supportive, award-winning team
💼 Based at one of our

At Law Partners, we’re not your typical law firm. As Australia’s largest specialist personal injury law firm, we operate from modern offices across the east coast — Sydney CBD, Parramatta, Newcastle, Ringwood and Melbourne CBD. We’re known for our client-first approach, our award-winning culture, and our genuine commitment to changing lives for the better.

We’re now looking for an experienced plaintiff personal injury lawyer with proven experience running Comcare matters to join our award winning firm.

Why You’ll Love This Role

Run your own Comcare matters with the support of an experienced paralegal and industry-leading resources.
Work with purpose—help injured Australians navigate the complexities of Comcare with empathy, clarity, and outstanding results.
Hybrid work flexibility with 2 days WFH available after the qualifying period.
Be part of an award-winning culture that values development, teamwork, and long-term career growth.
Learn from respected senior leaders and collaborate with true experts in personal injury law.

What You’ll Bring

Experience running Comcare matters end-to-end in a plaintiff personal injury firm (essential).
Strong advocacy, negotiation, and exceptional client-care skills.
Ability to manage a varied caseload with autonomy, confidence, and compassion.
A passion for helping injured people secure the compensation they deserve.

Why Join Law Partners?

A supportive, collaborative environment with genuine investment in your development.
Clear and transparent career pathways in a rapidly growing national firm.
Modern offices in Sydney CBD, Parramatta, Newcastle, Ringwood and Melbourne CBD.
Regular social events, wellness initiatives, and a positive, people-first culture.
A role based in our Sydney CBD or Parramatta office, depending on your preference.

Ready to Make a Bigger Impact?

If you’re an experienced plaintiff personal injury lawyer ready to expand your career in Comcare, we’d love to hear from you.

Apply now and take the next step with Law Partners.

Full Time HYBRID

IT Operations Manager – Lead Technology Operations at Australia’s Largest Personal Injury Firm

📍 Sydney CBD (Primary) | Offices across Parramatta, Newcastle, Melbourne CBD & Ringwood
🕒 Full-time | Newly Created Leadership Role

At Law Partners, we’re not your typical law firm.

We’re Australia’s largest specialist personal injury practice: award-winning, client-centred, and powered by a warm, collaborative culture that sets us apart. With modern offices across the east coast and a strong focus on innovation, we’re continuing to grow fast.

We’re now looking for a highly capable and forward-thinking IT Operations Manager to lead the operational heartbeat of our technology environment.

If you’re passionate about driving stability, performance, and exceptional service experiences, and you want to make a meaningful impact in a firm that genuinely cares about people, this is the role for you.

About the Role

The IT Operations Manager is responsible for ensuring the reliability, stability, performance, and security of Law Partners’ core technology environment. You’ll oversee day-to-day IT operations across the firm, including service desk, infrastructure, unified communications, telephony, and full asset lifecycle management.

This role is central to delivering high-quality experiences for both clients and staff. You will lead operational excellence, manage vendors, handle major incidents, and drive continuous improvement across all support and infrastructure functions.

Key Responsibilities:

IT Operations Leadership

Lead and manage the helpdesk team.
Establish disciplined operational rhythms and performance tracking.
Develop policies, standards and procedures to lift service quality.

Service Desk Management

Oversee Level 1–2 support, ensuring fast and effective resolution.
Maintain SLA compliance and optimise escalation processes.
Introduce knowledge base tools, automation and self-service capability.
Build a customer-centric, service-driven culture.

Infrastructure & Systems

Together with the managed service provider manage on-prem and cloud infrastructure, networks, servers and endpoints.
Oversee monitoring, capacity management, patching and performance.
Ensure robust backup, DR and business continuity processes.
Maintain a secure and stable M365/Azure environment.
Implement observability, alerting and operational dashboards.

Unified Communications & Telephony

Together with the managed service provider manage and optimise telephony and collaboration systems.
Maintain reliability and call quality across client-critical channels.
Support readiness for office expansions and new sites.

IT Asset Management & Procurement

Own the full lifecycle of all IT assets.
Oversee procurement, inventory, licensing and vendor coordination.
Forecast needs for office growth and refresh cycles.

Incident, Problem & Change Management

Lead major incident response and root-cause analysis.
Implement structured problem management to prevent repeat issues.
Ensure operational readiness for changes and upgrades.
Maintain continuity for client-critical systems and contribute to DR planning.

Vendor & Partner Management

Manage MSPs, telephony partners and hardware/software vendors.
Ensure SLA compliance, value for money and strong vendor performance.

Risk, Security & Compliance

Work closely with managed service providers to embed security standards.
Maintain compliance with policies, access controls and operational safeguards.
Support vulnerability remediation and deliver clear communication during incidents.

Automation & Continuous Improvement

Identify opportunities to automate, optimise and reduce manual workload.
Analyse trends and recurring issues to drive root-cause solutions.
Champion proactive detection and reliability improvements.

Team Leadership & Development

Recruit, mentor and develop a high-performing helpdesk team.
Set clear KPIs, service standards and foster cross-functional collaboration.
Build a culture of accountability and continuous improvement.

Budget & Cost Management

Manage the operational IT budget and asset refresh cycles.
Forecast hardware, licensing and telephony costs.
Ensure disciplined cost allocation and financial transparency.

Why Join Law Partners?

✨ A genuinely supportive, people-first culture — we pride ourselves on empathy, collaboration and celebrating success.

🏆 Award-winning firm with strong leadership and rapid growth.

🏢 Beautiful modern offices in Sydney CBD, Parramatta, Newcastle, Melbourne CBD and Ringwood.

🚀 Opportunities to influence and innovate in a newly created, highly strategic role.

🤝 A workplace that values balance, offers social events throughout the year, and supports flexible working where appropriate.

Ready to Lead IT Operations at a Firm That Makes a Real Difference?

If you’re a hands-on leader with strong technical depth, excellent operational discipline and a passion for delivering outstanding service — we’d love to hear from you.

Apply now and help shape the next chapter of Law Partners’ technology evolution.

Full Time HYBRID

Head of Technology – Shape the Future of Technology at Australia’s Largest Personal Injury Firm

📍 Sydney CBD (Primary) | Offices in Parramatta, Newcastle, Melbourne CBD & Ringwood
🕒 Full-time | Executive Leadership | Newly Created Role

At Law Partners, we’re not your typical law firm.

We’re Australia’s largest specialist personal injury firm: award-winning, values-driven, and growing nationally. Across our modern offices in Sydney, Parramatta, Newcastle, Melbourne CBD and Ringwood, we’re united by a warm, collaborative culture built on empathy, care and exceptional client outcomes.

Technology is central to our next stage of growth and we are now creating a senior leadership role to lead it.

We are seeking a visionary, highly structured and deeply capable Head of Technology to shape, deliver and govern the technology environment that underpins our national expansion, client experience and operational performance.

This is an exciting opportunity to build and lead a modern technology function at scale.

About the Role

The Head of Technology is the firm’s senior technology leader, responsible for the end-to-end strategy, architecture, performance and evolution of Law Partners’ technology landscape.

Reporting to the COO, you will balance strategic leadership with practical delivery oversight, setting clear direction while ensuring our systems remain stable, scalable, secure and integrated.

This is a hands-on, high-impact role for a leader who can think strategically, execute methodically and build confidence across the firm.

Key Responsibilities

Technology Leadership & Strategy

Develop and execute the firm’s technology strategy aligned to business goals.
Build and maintain a single, prioritised firm-wide technology roadmap.
Drive standardisation, simplification and modernisation of the environment.
Establish governance frameworks that support informed decision-making.
Advise the COO and prepare Board-ready insights, reporting and business cases.

Digital Platforms, Systems & Product

Lead the direction and integration of enterprise platforms across the firm.
Champion user-centred design, workflow optimisation and digital transformation.
Build an innovation roadmap that identifies emerging technologies and pilot opportunities.

Product Development

Own the strategy, performance and roadmap for our bespoke systems.
Establish and govern the full software lifecycle including requirements, design, development, testing and release.
Maintain development standards, documentation and architectural integrity.
Oversee internal and external developers to ensure quality and consistency.
Govern testing and QA to ensure stable, predictable releases.

IT Operations & Service Delivery

Provide strategic oversight of IT Operations, ensuring alignment to architecture and risk.
Set expectations for SLAs, KPIs, dashboards and operating standards.

Enterprise Architecture & Integrations

Develop and maintain enterprise data and reporting platforms.
Maintain principles and standards for system integrations, APIs, data flows and automations.

Vendor & Commercial Management

Lead relationships with MSPs, telephony providers and software vendors.
Ensure commercial value, SLA compliance and architectural alignment.
Provide transparency on technology costs and long-term investment planning.

Business Continuity, Resilience & Incident Management

Set the firm’s standards for operational resilience, DR and business continuity.
Provide executive oversight during major incidents.

Data Enablement & Analytics

Lead the firm’s long-term data and analytics strategy.
Ensure readiness for advanced analytics, forecasting and AI opportunities.

Cyber Security & Technology Risk

Develop the firm’s cybersecurity strategy and lead maturity uplift.
Oversee penetration testing, audits, and firmwide cyber awareness programs.
Provide Board-level reporting on cyber posture, incidents and risks.

People Leadership & Culture

Lead and develop the technology team including IT Operations, development and data/analytics.
Build a culture of accountability, clarity, reliability and continuous improvement.
Partner with HR to uplift digital capability across the firm.

Budget & Cost Management

Own the Technology budget and long-term cost strategy.
Ensure technology investments link directly to strategic priorities and measurable value.
Oversee total cost of ownership across all platforms and infrastructure.

Why Join Law Partners?

✨ A genuinely warm, supportive culture where people care deeply about clients and each other.

🏢 Modern offices in Sydney CBD, Parramatta, Newcastle, Melbourne CBD and Ringwood.

🏆 Award-winning national firm with strong leadership and ambitious growth plans.

🚀 A newly created role with full executive mandate to shape the future of technology.

🤝 A collaborative environment where your expertise will influence firmwide strategy.

🌱 A place to build, lead and leave a legacy in a high-growth, purpose-driven organisation.

Ready to Lead Technology at a Firm That’s Growing and Making an Impact?

If you are a strategic thinker, structured operator and inspiring leader who thrives on clarity, alignment and execution — we’d love to hear from you.

Apply now and help shape the next chapter of Law Partners’ national technology transformation.

Full Time

Receptionist

📍 Sydney CBD | Full-time

At Law Partners, we’re not your typical law firm. We’re Australia’s largest specialist personal injury firm, known for our people-first culture, award-winning results, and genuine care for our clients.

We’re now seeking a professional and compassionate Receptionist to work alongside another receptionist as part of our busy front-of-house team in our Sydney CBD office.

The role

As the first point of contact for the firm, you’ll play a vital role in creating a welcoming and professional experience for everyone who walks through our doors or calls our office.

You will:

Meet and greet a wide range of visitors including clients, barristers and solicitors
Manage a high volume of incoming calls with confidence and professionalism
Direct enquiries efficiently and accurately
Maintain a polished and welcoming reception area
Provide exceptional customer service with empathy and care, particularly when dealing with clients during difficult times

About you

You’ll be well presented, calm under pressure, and genuinely enjoy helping people. You will also bring:

Excellent telephone manner and communication skills
Proven ability to handle large call volumes
Strong customer service experience
A compassionate, empathetic and professional approach
The ability to multitask and remain organised in a fast-paced environment

Why join Law Partners?

Work in a supportive, collaborative team alongside an experienced receptionist
Modern Sydney CBD office
Award-winning firm with a strong, positive culture
Regular social events and a people-first environment
Be part of a firm that helps everyday Australians in their time of need

Please note: We appreciate the interest shown in this role; however, previous applicants are kindly asked not to reapply.

If you take pride in being the welcoming face and voice of an organisation and want to work in a firm that truly values its people and clients, we’d love to hear from you.

ASSOCIATE Full Time HYBRID

🌟 Workers Compensation Solicitors elevate your career with Law Partners 🌟

Are you ready to take your legal career to new heights? Join one of Australia’s largest and most prestigious plaintiff personal injury law firms, right in the vibrant heart of Sydney CBD!

Who We Are:

At Law Partners, we are renowned for our exceptional legal representation and unwavering dedication to securing justice for our clients. As an award-winning firm, we pride ourselves on our client-centric approach and our commitment to achieving outstanding outcomes. We’re expanding our team and looking for experienced Workers Compensation/WID Solicitors to join us in making a real difference.

What’s In It For You?

🌟 Work alongside some of the industry’s most seasoned experts and gain invaluable experience in workers compensation law. We invest in your career development and offer opportunities to advance and refine your skills.

⚖️ Be part of a firm celebrated for its outstanding legal services. Our focus on clients means you’ll play a crucial role in achieving the best possible outcomes for those who need it most.

🏡 Enjoy the flexibility of working from home up to two days a week. We believe that a balanced life enhances professional performance and personal well-being.

💼 We recognize and reward your expertise with a highly competitive remuneration package, reflecting your skills, experience, and contributions to our success.

What We’re Looking For:

5+ years of post-admission experience in workers compensation law.
Proven ability to handle complex cases with a client-focused approach.
Dedication to achieving the best outcomes for clients while thriving in a supportive and dynamic environment.

Ready To Make a Difference?

If you’re eager to join a firm where your skills will be valued and your career will flourish, we’d love to hear from you. Apply now or contact Mark Jones at 0401 001 592 for a confidential discussion about this exciting opportunity.

Join Law Partners – Where Your Expertise Meets Excellence.

Full Time HYBRID

Role Summary

At Law Partners, Australia’s largest specialist personal injury law firm, our mission is simple: help more Australians get the compensation they deserve.

We’re looking for a Commercial Performance Analyst who can help us make smarter decisions across the end-to-end client intake funnel. This role is for someone who understands marketing channels, can analyse client intake team performance, sales performance and knows how to connect marketing activity to business outcomes like lead quality, conversion rates and ROI.

You won’t be judged on how many dashboards you produce. You’ll be judged on the quality of your insights, the clarity of your recommendations and the measurable improvements you help drive.

Why This Role Exists

We’re scaling across multiple marketing channels: paid search, paid social, SEO, partnerships and referral networks. With growth comes complexity and we need someone who can:

Identify what’s working and what isn’t across acquisition channels
Diagnose where leads are dropping off in the conversion funnel
Recommend where to invest more, what to optimise and what to stop.
Help marketing, client care, legal services and partnerships make faster, more confident decisions

This is a high-impact role with strong exposure to leadership and the ability to shape how we measure and manage marketing performance.

What You’ll Do

End-to-End Performance Insights (40–45%)

Build visibility across the full funnel: lead → contact → consult → sign-up → case progression → outcome
Track and analyse key performance indicators across teams:
Lead volume and quality
Speed-to-lead, contact rates, consult show rates
Sign-up conversion rate
Case progression milestones
Outcome rates and value proxies
Identify where performance changes occur and diagnose root causes (volume vs quality, process vs behaviour, team vs individual)

Client Care / Intake Performance Analytics (25–30%)

Analyse performance at team and individual level within Client Care
conversion rates, productivity, follow-up effectiveness, drop-off points
Identify what top performers do differently (e.g., call attempts, timing, lead mix, responsiveness, compliance)
Build performance frameworks and scorecards that support coaching and leadership decisions
Surface operational bottlenecks and recommend process improvements that increase conversion and reduce leakage

Legal Services & Case Performance Insights (15–20%)

Work with Legal Services to measure and improve performance indicators such as throughput, cycle time, case stage movement, rework/quality flags
Analyse which case types, sources, or process factors correlate with stronger outcomes and client satisfaction
Provide insights to inform allocation, prioritisation, and workflow improvements
Support performance reporting for leadership (in a way that drives action and improvement)

Partnerships / Distribution Performance (10–15%)

Evaluate partner performance beyond lead volume:
lead quality, conversion, cost-to-sign, downstream case outcomes
Build partner scorecards and recommend where to invest, renegotiate, or stop
Identify partner mix opportunities (what partners drive the most valuable and convertible clients)

Forecasting, Capacity & Decision Support (10–15%)

Partner with Finance and operational leaders to support forecasting and capacity planning
Model demand vs supply constraints (e.g., intake team capacity, appointment availability, legal resourcing)
Develop practical scenarios and recommendations to support planning:
“if leads increase by X, what happens to conversion and backlog?”
“where are capacity constraints impacting outcomes?”

About You

Essential Experience

4+ years in marketing analytics, campaign analysis, performance marketing or marketing operations
Strong understanding of digital marketing channels and how they drive business results
Experience analysing marketing funnels from awareness through to conversion
Proven ability to turn data into insights and recommendations that teams act on
Comfortable presenting to senior stakeholders and influencing decisions

Technical Skills

Advanced Excel/Google Sheets proficiency
Experience with marketing analytics platforms (Google Analytics, Google Ads, Meta Ads Manager)
SQL skills for pulling data from databases and CRM systems (or strong willingness to learn)
Experience with BI tools (Tableau, Power BI, Looker) for dashboards and visualisation
Comfortable working with imperfect data and improving it over time

What Makes You Stand Out

Experience in lead generation businesses (legal, financial services, insurance, education)
Understanding of call centre or client care conversion processes
Exposure to partner/referral channel performance
Experience with campaign testing and optimisation
Basic understanding of statistics (correlation, significance, A/B testing concepts)

Core Capabilities

Commercial mindset: you connect marketing metrics to business outcomes
Clear communicator: you explain analysis in language stakeholders understand
Proactive problem-solver: you anticipate issues and recommend solutions
Pragmatic approach: you deliver insights that enable decisions, not perfect analysis
Collaborative mindset: you build trust through reliability and transparency

Why Law Partners?

Purpose-driven work: your insights help more Australians access compensation they deserve
High-impact role: direct influence on marketing strategy and investment decisions
Career development: opportunity to build advanced analytics skills as we scale
Hybrid flexibility: Sydney CBD office above Town Hall Station with flexible working
Growth environment: high-performing culture with genuine development opportunities
Autonomy: shape how we measure and optimise marketing performance