The decision to return Northern Beaches Hospital to public ownership has put patient safety, and concerns about medical negligence, back in the spotlight.
It follows the tragic death of two-year-old Joe Massa, and the tireless advocacy of his parents which has already led to meaningful change across the NSW health system.
But beyond the headlines, there’s something every patient and family should know:
You now have a clearer way to raise concerns while still in hospital.
Joe Massa’s parents pushed for answers and change. Their hard work and advocacy has helped drive:
And one of the most important outcomes is a practical tool patients can use right now.
One of the most important changes to come from this tragedy is the introduction of a statewide escalation pathway for patients and families.
NSW Health now provides a way to raise concerns if you believe your condition (or your loved one’s) is getting worse and not being recognised.
You can access this NSW Health ‘Raise It’ service here: https://www.health.nsw.gov.au/raiseit
This process allows patients, families and carers to request an urgent review if they’re worried about a change in condition.
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Get startedBringing Northern Beaches Hospital back into the public system means it will sit fully within NSW Health’s policies and oversight. At Law Partners, we believe that matters for consistency, accountability, and patient safety.
Elizabeth Utting, Medical Negligence Practice Group Leader at Law Partners, says the change is a step in the right direction: “This is an important shift for patient safety. Public hospitals operate within established systems designed to reduce risk and respond when something goes wrong, and that consistency and oversight is incredibly important.”
She says reforms like “Joe’s Law” reflect a broader need to prioritise patient care. “Measures like this are about restoring trust. Patients should feel confident that their concerns will be heard and acted on, especially when their condition is deteriorating.”
Hospitals are complex environments. Even with systems and protocols in place, things can go wrong.
It’s important to know that speaking up when you need to:
If something feels off with your medical care or condition, it’s reasonable to ask questions and seek a second review.
While the focus is on reform, there are people and families already living with the consequences of past failures.
“System change is important, but it doesn’t undo what’s already happened,” Elizabeth says. “When care falls below an acceptable standard, patients deserve clear answers, support, and a pathway to move forward.”
This story is still unfolding. But one thing is clear: patient voices matter as they always should. If you or someone close to you is in hospital and something doesn’t feel right, trust your instincts and speak up.
If something feels off with your medical care or condition, it’s reasonable to ask questions and seek a second review, especially if you’re concerned about the standard of care you’re receiving.
If you’re unsure about what’s happened or what to do next, you can reach out to our team for guidance.
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